When will my order ship? 

Orders typically are delivered within 3 to 5 days from the day they were delivered to the postal office. We do required a signature for ALL ORDERS as a protection that the order was delivered to the correct address given by the customer. Customers will be sent an automated email containing their tracking information. We ship orders worldwide. Be sure to add the insurance to your order for added protection.

Please be advise that there is a processing time frame for ALL ORDERS to ensure orders are not fraudulent nor canceled prior to orders being fulfilled.  Our standard processing time is 2 to 3 days, starting from the day the order was place. 

 Please complete orders within an appropriate time frame so that your order may be delivered prior to when you may need them.

Shipping Carrier 

 JazBeautyBar LLC ships ALL orders using USPS, United States Postal Services. Shipping for ALL orders is 3 to 5 business days through USPS standard flat rate shipping. Our shipping rate is basic on the going rate for labeling, processing, packaging through USPS.  We DO NOT offer EXPRESS shipping on ANY orders at this time. ALL Orders will REQUIRE a signature upon delivery from USPS. 

 Upon all orders being delivered and accepted by  the local USPS, JazzBeautyBar LLC is no longer responsible for the delivery time- frame for ANY ORDERS. While in our experience, orders are typically delivered within 3 to 5 business days. While we understood the importance of receiving your orders in a timely manner, We ARE NOT responsible for orders being delayed to the customers due to but not limited to the following; weather interruptions, carrier mishandling of package or failing to scan package in system, incorrect address input by customer, wrong labeling by USPS, and/or delivery to incorrect USPS facility. 

JazzBeautyBar LLC will do our best in the event of a package being loss, stolen, or has not been delivered after 7 days, in making a  claims through USPS. We will communicate with our customers throughout the claims process. We HIGHLY suggest adding insurance to your order in the evident USPS should have to offer a refund for the above mentioned situations. 

If you have any concerns regarding your order or our shipping policy please email service@jazzbeautybar.com.

Returns & Refunds 

All wig orders are custom made according to the desire of each customer. Therefore, we do not offer refunds or exchanges to ANY WIG ORDER placed directly with JazzBeautyBar LLC. Once your order has been delivered and IF there are any issues with your wig order, please contact us within 24 hours regarding your concerns.

Again, We unfortunately, we do not offer refunds or exchanges for any item sold on our website, especially those that are custom made such as wigs. However, we are committed to ensuring our clients and customers are satisfied with their purchases through JazzBeautyBar LLC. Therefore, we will do our best to accommodate you regarding your issues concerning your purchased item. 

If  there are any adjustments that should be made to a custom wig order including but not limited to re-capping wig for correct fitting due to wrong cap size given by customer,  color correction due to faulty color pigmentation  due to customer providing own extensions for wigs, or lace replacement due to customer incorrectly trimming lace, adjustment service cost will be at the expense of the customer. 

Please contact us via email if you have an issue with your item.